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We hope you are fully satisfied with your order and that it fits your expectations. If you're not, you can return one or more items (it is not possible to exchange). Please take care of the following 3 steps:
The easiest way to do so is to fill out the backside of the packing slip which you received by your delivery. Include this with the items you would like to return. You don't have the packing slip anymore? Please use this return form EN (PDF). or return form NL (PFD)
It is also possible to inform us by e-mail. Please send an e-mail to firstname.lastname@example.org and use ‘Returns’ as a subject.
Listed in your e-mail:
If you send an e-mail to us, make sure you return the package within 14 days after the notification of your return the goods to us.
As soon as we have received your return, we will review it.
If we have accepted your return, we will refund the amount within a maximum of 5 working days using the same method of payment as you have chosen to pay with.
Need more information about return products to Shop.FloorJansen.com? Click here to read our return conditions (PDF).